Frequently Asked Questions

Answers Before You Reach Out

Everything overseas B2B buyers typically ask about procurement, customization, sampling, lead times, certifications, and more -- answered in one place.

Procurement

What types of customers does VST Lighting work with?
VST Lighting primarily serves three types of overseas B2B buyers: electrical contractors and project buyers who need finished LED fixtures for installation projects; product companies and OEM buyers who need LED modules integrated into their own products (furniture, sunshades, cabinets, equipment); and LED manufacturers who need components and accessories for their production lines.
Which markets does VST Lighting export to?
We export to Europe, North America, the Middle East, Asia, Australia, and South America. Our products and documentation are structured to meet the compliance requirements of these major markets.
What standard LED products are available for direct selection?
Our standard range includes LED strip lights, tube lights, panel lights, downlights, track lights, linear lights, high bay lights, flood lights, high mast lights, tri-proof lights, and corn lights. All standard products can be adapted with light customization, and deeper customization is available when standard models don't meet your project requirements.
How do I get a quotation?
Send us your product requirements, specifications, and target quantity via the contact form or email. For standard products, we typically respond within 1 business day. For customized products, we'll confirm technical feasibility first and then provide a detailed quotation with lead time.
Can VST Lighting supply both standard and custom products in the same order?
Yes. Many project buyers combine standard fixtures with customized items in a single order. We coordinate production and delivery schedules across both to simplify your procurement process.

Customization

What parameters can be customized on finished LED fixtures?
We can customize wattage, CCT (color temperature), CRI, beam angle, dimensions, housing material and color, IP rating, driver brand and type (dimmable, DALI, 0-10V), mounting configuration, and input voltage. For project-specific requirements, we can also adjust photometric data and labeling.
Can you develop OEM LED modules for integration into our products?
Yes. This is one of our core capabilities. We develop custom LED modules for furniture, sunshades, wardrobes, cabinets, commercial equipment, and other products requiring built-in lighting. We handle structural fit, thermal management, connector and wiring design, and optical performance. You can share drawings, sketches, or a reference product to start the development process.
What is the difference between light customization and deep customization?
Light customization means adjusting parameters on an existing product platform -- such as changing wattage, CCT, color, or adding a logo. This is faster and has lower development cost. Deep customization involves redesigning the structure, tooling, or optical system from scratch to meet specific application requirements. We recommend starting with light customization where possible to reduce lead time and cost.
Can you supply customized LED components for our manufacturing line?
Yes. For LED manufacturers, we supply customized plastic and metal housings, connectors, wires, and other accessories. We also offer standard components -- power supplies, lenses, LED chips, and aluminum profiles for LED strips -- with customization available based on these platforms.
Do you offer private label or OEM branding?
Yes. We can apply your brand name, logo, and label design to products and packaging. Custom packaging with your branding is also available. Please share your brand guidelines or artwork files when placing your inquiry.

MOQ & Sampling

What is the minimum order quantity (MOQ)?
MOQ varies by product type and customization level. For standard products, MOQ is generally low and flexible. For lightly customized products, MOQ typically starts from a few hundred units depending on the product. For deeply customized products or new tooling development, MOQ is discussed based on the development investment and production economics. Contact us with your specific requirements for an accurate MOQ.
Can I order samples before placing a bulk order?
Yes. Sampling is a standard part of our process, especially for customized products. For standard products, we can ship existing stock samples quickly. For customized products, we produce pre-production samples for your approval before mass production begins.
Is there a sample fee?
Sample fees depend on the product. Standard product samples are typically charged at cost. For customized samples, a sample fee may apply to cover material and production costs. Sample fees are often credited back against your first bulk order. Shipping costs are generally borne by the buyer unless otherwise agreed.
How long does it take to receive a sample?
Standard product samples can typically be dispatched within 3-5 business days. Customized samples generally take 7-15 business days depending on complexity. OEM module development samples may take longer if new tooling or components are required. We'll give you a clear timeline when confirming your sample order.
What if the sample doesn't meet our requirements?
We work with you to identify the gaps and revise accordingly. For customized products, sample revision rounds are a normal part of the development process. We document your feedback clearly and confirm changes before producing revised samples, minimizing unnecessary iterations.

Lead Time

What is the typical production lead time?
For standard products, lead time is typically 15-25 business days after order confirmation and deposit receipt. For lightly customized products, expect 20-30 business days. Deeply customized products or new OEM module development may require 30-45+ business days depending on tooling and component sourcing. We provide a confirmed lead time in writing with every order.
Can you accommodate urgent or rush orders?