Privacy Policy

Section 1

Overview & Scope

This Privacy Policy applies to Shenzhen VST Lighting Co., Ltd. ("VST Lighting," "we," "our," or "us"), a company registered and operating in Shenzhen, China. This policy governs the collection and processing of personal and business information through our website, inquiry forms, email communications, and any other digital touchpoints operated by VST Lighting.

This policy is intended for our B2B customers, prospective business partners, and website visitors, including electrical contractors, project buyers, procurement managers, product companies, and LED manufacturers who engage with our services internationally across Europe, North America, the Middle East, Asia, Australia, and South America.

By accessing our website or submitting an inquiry, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms described herein, please refrain from using our website or submitting personal information.

Section 2

Information We Collect

We collect information in two primary categories: information you provide directly to us, and information collected automatically when you use our website.

2.1 Information You Provide Directly

Business contact details: Name, job title, company name, business email address, phone number, and country.
Procurement and technical inquiry details: Product requirements, quantity estimates, customization specifications, application context, delivery preferences, and any attachments such as drawings or datasheets.
Communication records: Emails, messages, and any correspondence submitted through our contact or inquiry forms.

2.2 Information Collected Automatically

Usage data: Pages visited, time spent on pages, navigation paths, and referral URLs.
Technical data: IP address, browser type and version, operating system, device type, and language preferences.
Cookie data: Session identifiers and analytics cookies used to understand site performance and user behavior.

Section 3

Form & Inquiry Data

When you submit an inquiry, request a quote, or use a contact form on our website, we collect the information you enter. This typically includes your name, company, email address, country, product interest, and any project or technical details you choose to share.

Submission of inquiry forms constitutes your consent for VST Lighting to use that information for the purpose of responding to your request, providing relevant product information, and following up on business discussions. We treat all inquiry data as confidential business information.

Confidentiality Commitment

Technical specifications, drawings, product concepts, and procurement details shared in inquiries are treated as confidential and are only accessible to relevant VST Lighting personnel involved in processing your request.

Section 4

How We Use Your Data

VST Lighting uses the information we collect for the following legitimate business purposes:

Responding to Inquiries

Addressing product questions, quote requests, and technical consultation requests.

Order & Project Processing

Managing purchase orders, sampling, customization workflows, and delivery coordination.

Business Communication

Sending relevant product updates, technical documentation, or follow-up communications related to your inquiries.

Website Improvement

Analyzing usage patterns to improve content, navigation, and overall user experience.

Legal & Compliance

Fulfilling legal obligations under applicable laws in China and relevant international trade regulations.

Fraud Prevention & Security

Detecting and preventing fraudulent activity and protecting the integrity of our systems and business relationships.

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We will not use your contact information for unsolicited commercial communications unrelated to your stated interests or prior inquiry.

Section 5

Data Sharing & Third Parties

VST Lighting does not disclose your personal or business information to third parties except in the following limited circumstances:

Service providers and partners: Trusted vendors that assist us in operating our website, managing email communications, or processing logistics (e.g., freight forwarders, customs agents) who are contractually required to maintain data confidentiality.
Legal requirements: Where disclosure is required by applicable law, regulation, court order, or government authority, including Chinese law and international trade regulations.
Business transfers: In the event of a merger, acquisition, or sale of business assets, customer data may be transferred as part of the transaction, subject to confidentiality obligations.
With your consent: In any other circumstances where you have provided explicit consent for specific data sharing.

All third-party service providers operating on our behalf are required to process data only in accordance with our instructions and applicable data protection obligations.

Section 6

Data Protection & Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

SSL Encryption

All data transmitted through our website is encrypted via HTTPS/TLS protocols.

Access Controls

Internal access to personal data is restricted to authorized personnel on a need-to-know basis.

Regular Reviews

Our data handling practices and security measures are reviewed periodically to maintain standards.

While we take reasonable precautions to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we are committed to promptly addressing any identified vulnerabilities.

Section 7

Data Retention

We retain personal and business data only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable laws and regulations. Our general retention principles are:

Data Type	Retention Period	Basis
Inquiry & contact form data	Up to 3 years	Business relationship management
Order & transaction records	Up to 7 years	Legal and accounting requirements
Website analytics data	Up to 26 months	Performance analysis & improvement
Email correspondence	Duration of business relationship + 2 years	Dispute resolution & continuity

Upon expiration of the applicable retention period, data is securely deleted or anonymized. You may request earlier deletion of your data subject to the conditions outlined in Section 8.

Section 8

Your Rights

Depending on your location and applicable data protection laws, you may have the following rights with respect to your personal data. VST Lighting is committed to honoring these rights in good faith:

Right of Access

Request a copy of the personal data we hold about you and information about how it is processed.

Right of Rectification

Request correction of inaccurate or incomplete personal data we hold about you.

Right of Erasure

Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.

Right to Object / Restrict Processing

Object to or request restriction of processing of your data, including opting out of any commercial communications.

Right to Data Portability

Where applicable under GDPR or similar regulations, request that we provide your data in a structured, machine-readable format.

To exercise any of the above rights, please contact us using the details in Section 10. We will respond to verified requests within 30 days. We may request proof of identity before processing certain requests to protect your data from unauthorized access.

Section 9

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance functionality and collect analytics data. We use the following categories of cookies:

Strictly Necessary Cookies

Required for the website to function properly. These cannot be disabled and do not collect personal information beyond what is technically required for site operation.

Analytics Cookies

Used to understand how visitors interact with our website (e.g., Google Analytics). Data collected is aggregated and anonymized where possible. You may opt out through your browser settings or analytics provider opt-out tools.

Preference Cookies

Remember your settings and preferences (such as language selection) to improve your browsing experience on return visits.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more information about cookies and how to manage them, visit www.allaboutcookies.org.