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Warranty & After-Sales Support

Built-In Protection for Every Order

We understand that sourcing from overseas carries real risk. Our warranty and after-sales framework is designed to give B2B buyers clear, enforceable protection -- from first shipment through long-term supply.

Warranty Policy

Clear Terms, No Fine Print Surprises

Our warranty coverage is defined before production begins -- not after a problem arises. We document scope, duration, and conditions in writing so both sides have a shared reference point throughout the cooperation.

Standard Warranty Period

Finished LED products carry a standard 3-year warranty. OEM modules and custom components are covered under terms agreed at order confirmation.

Written Coverage Scope

Coverage scope, exclusions, and claim procedures are documented in the order agreement -- accessible to both parties at any time.

Batch Consistency Guarantee

Production batches are held to the same specifications as approved samples. Deviations in performance or appearance are treated as warranty-eligible defects.

Warranty Coverage at a Glance

Finished LED Fixtures 3 Years
OEM Lighting Modules Per Agreement
Custom Components & Accessories Per Agreement
DOA (Dead on Arrival) Claims Covered
Batch vs. Sample Deviation Covered

Response & Problem Handling

Fast Response. Structured Resolution.

When issues arise, slow or unclear responses are the biggest source of buyer frustration. We follow a defined process so every problem gets acknowledged, investigated, and resolved without unnecessary back-and-forth.

1

Acknowledge

All after-sales inquiries are acknowledged within 24 hours on business days. You receive a named contact and a reference for your case.

2

Investigate

We review production records, QC reports, and batch data. Photo or video evidence from your side helps accelerate root cause identification.

3

Propose

A resolution proposal is provided within 3-5 business days. Options typically include replacement, credit, or corrective action depending on the defect type and quantity.

4

Execute

Agreed resolutions are executed with a confirmed timeline. We follow up to verify the outcome and update internal records to prevent recurrence.

Replacement Support

Confirmed warranty defects are handled with replacement units or components. We prioritize minimizing disruption to your project schedule or product assembly line.

  • Replacement units shipped with priority handling for time-sensitive projects
  • Partial batch defects handled without requiring full return shipment
  • Credit note option available when replacement is not the preferred resolution
  • Replacement specs matched to original order to ensure installation compatibility

Replacement logistics and cost allocation are confirmed in writing before dispatch.

Reorder Support

Repeat orders should be straightforward. We maintain order records, approved sample specs, and production parameters so reorders match previous batches without re-engineering from scratch.

  • Order history and approved specs retained for fast reorder processing
  • Consistent batch quality matched to original approved samples
  • Proactive notification if component availability changes affect reorder specs
  • Flexible MOQ for repeat orders on established custom products

Reorder lead times are typically shorter than initial orders due to retained tooling and specs.

Long-Term Partnership

Designed for Ongoing Cooperation

One-time transactions are not our model. We invest in understanding your product, your market, and your supply requirements -- so each order builds on the last rather than starting over.

Dedicated Account Management

Established customers are assigned a consistent point of contact who understands your product history, preferences, and technical requirements -- reducing onboarding friction on every new order.

Proactive Supply Updates

We notify you in advance of any component changes, lead time shifts, or specification updates that could affect your product or project. No surprises at the last stage of procurement.

Continuous Technical Support

Engineering support does not end at shipment. We remain available for installation questions, integration troubleshooting, and product iteration as your requirements evolve over time.

2011

Founded in Shenzhen

3yr

Standard Warranty

Ready to Work Together

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VST Lighting

Est. 2011 · Shenzhen, China

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